EULA

As of 29 October 2025

Please read this End User Licence Agreement (‘EULA’) carefully. It governs the use of the myCyberBot.ai chatbot and its associated components (collectively, the ‘Service’) by you as a customer or your authorised users.

This EULA is concluded between
myCyberBot.ai – Marc Langenstein – Pauenweg 39 – 47661 Issum (‘Provider’),
and the signing customer or the customer using the Service (‘Customer’). Unless otherwise agreed, this EULA is intended exclusively for B2B customers.

1. Definitions

1.1 Chatbot/Service: The SaaS solution provided by the Provider, including web widget, API, admin console, integrations, models, prompt configurations, documentation and updates.
1.2 Users: Natural persons authorised by the Customer who use the Service on behalf of the Customer.
1.3 Customer Data: Content provided by the customer/user or generated in the course of use (e.g. texts, files, website content), including conversation histories.
1.4 Outputs: Responses/content generated by the Service.
1.5 mcb points: Usage quotas/units for billing the service.
1.6 Confidential information: Non-public information of the parties.
1.7 Third-party services: Services, models, plugins or integrations provided by third-party providers.

2. Subject matter of the contract; relationship to other terms and conditions

2.1 This EULA governs the use of the service. In addition, service descriptions, price/package information, a data processing agreement (DPA), SLA or offers may be agreed upon.
2.2 Order of precedence in the event of conflicts: (1) individually negotiated contract/offer, (2) DPA (data processing), (3) SLA, (4) this EULA, (5) service/price documents, (6) documentation.

3. Licence & rights of use

3.1 Simple, non-transferable, non-sublicensable right to use the service for own business purposes during the term of the contract.
3.2 Integration into own websites/apps and provision to end users is permitted; the customer is responsible for legal notices/consents/data protection vis-à-vis end users.
3.3 The following are not permitted, among other things:
a) Reverse engineering, decompiling, attempting to extract models/prompts/system prompts/training data;
b) Circumventing security/access restrictions, rate limits or usage limits;
c) Use for the development of a competing service;
d) Use in high-risk areas without professional review and appropriate controls;
e) Transmission of illegal, harmful, discriminatory or third-party rights-infringing content.

4. Accounts, access data, admin

4.1 Access data must be treated as confidential; the customer is responsible for activities under their access data.
4.2 Only authorised users shall be granted access; role-based access shall be used appropriately (if available).

5. Use, quotas and fair use

5.1 Use according to mcb points/package limits. Once the limit has been reached, the service may be throttled or paused until additional mcb points are booked.
5.2 The provider may enforce a reasonable fair use policy (e.g. protection against misuse, excessive traffic, scraping, DDoS).

6. Data protection & data security (note)

6.1 Processing of personal data in accordance with applicable law (in particular the GDPR). The parties shall conclude a separate DPA for processing on behalf of the other party.
6.2 Operation – where offered – on EU servers.
6.3 Appropriate technical and organisational measures (TOM) at the provider; the customer fulfils its own compliance obligations (information, consent, deletion concepts, cookies).
6.4 Customer data shall not be used for training purposes unless the customer expressly agrees (opt-in).
6.5 Log/usage data may be processed for operational management, billing, security and improvement purposes.

7. Content, rights & outputs

7.1 Customer data remains with the customer; the customer grants the provider the necessary rights of use for the provision of services (hosting, indexing, embedding, caching, moderation, backups).
7.2 Outputs: To the extent legally possible, the customer receives simple, worldwide, transferable rights of use to the outputs generated by the service. Rights to the underlying technology remain with the provider or licensors.
7.3 The customer shall review and be responsible for the use of the outputs. AI outputs may be incorrect, incomplete or biased (‘hallucinations’); in critical contexts, professional review is required.

8. Acceptable use & moderation

8.1 No content that violates laws/third-party rights/export/sanctions regulations; no hate speech, discrimination, harassment, exploits, malware, SPAM or illegal instructions; no special categories of personal data (Art. 9 GDPR) without a legal basis.
8.2 The provider may block/filter/remove content and temporarily suspend access if there are justified indications of violations.

9. Availability, maintenance & support

9.1 Provision in accordance with the state of the art and with reasonable care; maintenance windows/updates may temporarily restrict availability.
9.2 If agreed, SLA regulations apply.
9.3 Support in accordance with the package booked or separate agreement.

10. Prices, payment & taxes

10.1 Prices/packages, mcb points included, additional usage and payment terms are specified in the offer/order.
10.2 Fees are net plus taxes; in the event of default, the provider may suspend access.

11. Intellectual property

11.1 All rights to the service (software, UI, models, prompts, documentation, trademarks) remain with the provider or licensors.
11.2 The provider may freely use customer feedback, provided that this does not conflict with confidentiality.

12. Third-party services & open source

12.1 The service may use third-party services; the provider is not liable for their availability/changes, but will make commercially reasonable efforts to maintain them.
12.2 Open source components are subject to their respective licences; the provider will provide information on these.

13. Representations, warranty, disclaimer

13.1 No specific results are owed; outputs are probabilistic.
13.2 Provision ‘as available’. To the extent permitted by law, the provider excludes warranties (freedom from defects, suitability for a particular purpose).
13.3 Mandatory statutory rights remain unaffected.

14. Limitation of liability

14.1 Unlimited liability for intent, gross negligence, injury to life/limb/health and under the Product Liability Act (ProdHaftG).
14.2 In the case of simple negligence, liability only applies in the event of a breach of essential contractual obligations (cardinal obligations) and is limited to the foreseeable damage typical for this type of contract; in total, this is limited to the fees paid in the last 12 months prior to the damage event (or, in the case of free use, to £10,000).
14.3 Consequential/indirect damage, loss of profit, data loss (unless caused by a breach of a cardinal obligation) are excluded.
14.4 The customer’s obligations to cooperate/back up remain unaffected.

15. Term & termination; suspension

15.1 The term begins with the provision of access and applies to the booked contract period; automatic renewal unless terminated in due time.
15.2 We reserve the right to terminate the contract for good cause (e.g. significant breach, late payment, repeated violation of the AUP).
15.3 Temporary suspension in the event of objective evidence of misuse/violations; notification of the customer.

16. Data retention & portability

16.1 After the end of the contract, customer data will be deleted in accordance with the AVV/deletion concepts, subject to statutory retention obligations and usual backup cycles.
16.2 Upon request, the provider will make exportable data available in a common format within the term of the contract.

17. Changes to the service & the EULA

17.1 Adjustments/further developments to the service are permitted provided that the core benefits are not significantly impaired.
17.2 EULA changes with future effect; information in text form. If the customer does not object within 30 days and continues to use the service, the change is deemed to have been approved. In the event of significant disadvantages, the customer has a special right of termination at the time of the change.

18. Export, Sanctions & Compliance Requirements

The customer shall comply with all applicable export control, sanctions and compliance regulations (EU/US, etc.) and shall ensure that no prohibited users/regions are served.

19. Confidentiality

19.1 Confidential information shall be treated as strictly confidential and used only for contractual purposes.
19.2 Exceptions: publicly known information, lawful receipt from third parties, own development without recourse, statutory disclosure obligations (with prior notification, where permissible).

20. Consumer notice (only in exceptional B2C cases)

If the customer is a consumer, the statutory rights of revocation, defect and information shall also apply. In the event of a conflict, mandatory consumer protection rules shall take precedence over this EULA.

21. Place of jurisdiction, law, language

21.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
21.2 The place of jurisdiction for merchants is the registered office of the provider.
21.3 The contract language is German. Translations are for information purposes only.

22. Final provisions

22.1 Severability clause: Ineffective provisions shall not affect the validity of the remaining provisions; they shall be replaced by the statutory provision.
22.2 Assignment: Rights/obligations may not be assigned without the consent of the other party, except in the context of corporate restructuring of the provider.
22.3 No third-party beneficiaries; written form for contract amendments (text form is sufficient, where provided for here).
22.4 The priority of individual provisions remains unaffected.

23. Contact

myCyberBot.ai
– Marc Langenstein –
Pauenweg 39
47661 Issum
info@mycyberbot.ai

Appendix A – Notes on the correct use of AI outputs (recommended for end user display)

1. Responses are generated automatically using AI and may contain errors.
2. No legal, medical or financial advice. For binding information, please consult qualified professionals.
3. Do not enter any sensitive personal data unless there is an appropriate legal basis for doing so.
4. By using this service, you consent to the processing of your data in accordance with the privacy policy.