FAQ

Frequently asked questions – quick answers

Welcome to the FAQs for myCyberBot. Here you will find concise answers to the most important questions about setup, content, data protection and costs. Our goal: to give you a clear picture in just a few minutes of how myCyberBot adds value to your website – brand-loyal, GDPR-friendly and integrated in minutes via snippet.

General

An AI chatbot for websites. It answers user questions quickly, in line with your brand and GDPR-compliant – based on content you provide.

For support teams, sales, marketing, HR and IT – anywhere where recurring questions need to be answered efficiently and consistently. myCyberBot will suit your needs too.

Standard languages are German & English. Other languages are available on request.

The bot uses your shared content (RAG approach / retrieval-augmented generation). If it is unsure, it transparently refers to sources or asks for clarification.

Data delivery (sources)

PDFs and publicly accessible URLs (websites, blogs, help centres, documentation).

Using a form provided: enter URLs and/or upload PDFs. You will receive the URL for the form after placing your order.

Yes. PDFs up to a maximum of 5 MB per file. Other file formats will not be processed or will only be processed by arrangement.
Tips for best response quality

  • PDFs should be text-based where possible (no pure scans).
  • Clear structure (headings, lists, tables) and consistent terminology.
  • For websites: specify canonical URLs where possible and, if relevant, the home pages of the knowledge areas.

Submit new PDFs/URLs via the form – the index will be updated so that the bot can quickly work with the latest content.

Updates to the database (e.g. new PDFs, additional URLs or extensive content adjustments) are not included in the basic price. The costs depend on the scope and effort required for the desired changes and are calculated individually upon consultation. Before an update, we will discuss your specific requirements with you and prepare a quote based on this.

Contents & Training

With PDFs, web pages, FAQs, guidelines, product information, instructions and other texts.

Provide new/updated documents or specify URLs – the index will be recalculated. Changes will take effect after re-indexing.

Yes, content can be integrated privately and used only in the chatbot. No public indexing.

No. Your data – your rules. There is no training of external foundation models with your content.

He answers honestly (“I don’t have any data on that”) and can mention a fallback note (contact, ticket, form).

Data protection & GDPR

The operation takes place on EU servers.

Only necessary metadata (e.g. questions/answers, timestamps) for quality and analytics. You can define storage periods and deletion concepts.

Yes, an AVV is part of the usage.

Yes, IP anonymisation is enabled by default.

Integration & Technology

Using a short code snippet. A launcher button will then appear on your website.

Yes. Integration is possible anywhere you can insert HTML/script.

The snippet is lightweight and loads asynchronously. Content is cached.

Yes: colours, icons, texts, greetings, tone – brand compliant.

Speed & Quality

Responses arrive in seconds (depending on complexity/source and your configuration).

Yes, if these are clearly described in the content (e.g. tables, guidelines).

Yes, optionally with source references (URL/document + section).

Points system (mcp points)

Your usage quota for chat replies.

Guideline value: 50,000 mcb points ≈ approx. 25,000 standard enquiries (depending on length/complexity).

You will receive a notification. You can immediately book additional mcb points (50k or 100k).

Unused mcp points expire after the agreed period of use and cannot be saved or transferred to a later period.

Packages & Prices

  • Monthly – maximum flexibility.
  • Annually – more attractive pricing, easier to plan.
  • 50,000 mcb points (≈ 25,000 standard queries)
  • 5 GB content storage (websites & documents)
  • 1 chatbot (DE & EN)
    Additional languages, more storage/bots and extra points can be added.

Yes, runtime, memory, languages, additional bots and mcp points can be flexibly expanded.

Security & Control

Yes, do/don’t answer rules, word/URL blacklists and escalation logic are configurable.

Yes, regular backups are performed so that your data can be restored at any time.

Reporting and optimisation

Number of queries (requests) per day or month. Questions/answers for selected period. Analytics can be provided upon request.

Questions are not used directly for training the bot. If you would like to integrate additional content or questions, these can be added separately. Please contact us directly for more information.

Support & Operations

Support is available via email.

Setup and configuration takes approximately 5 working days.

After setup and snippet installation, you will be live in minutes – content can grow in parallel.

Legal & Brand Identity

Yes, e.g. liability/data protection information in the info icon or welcome message.

Yes, it is possible to customise the bot (colours).

Do you have any further questions? Write to us.

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