How myCyberBot makes your technology understandable – and reduces your service workload.
Complex products, long data sheets, numerous queries: sales and service teams in the industrial and mechanical engineering sectors in particular spend an enormous amount of time dealing with recurring enquiries. myCyberBot becomes your digital service engineer – directly on your website or in your service portal.
Prospective and existing customers receive answers around the clock to questions about:
Example:
A customer asks:‘What is the maximum flow rate of pump XY at 6 bar – and is there an ATEX variant?’
myCyberBot responds based on data sheets and product catalogues, explains the differences between the variants and, if necessary, links directly to the relevant product page or PDF.
Instead of just filling out a contact form, the user is actively guided through diagnosis and maintenance:
Example:
‘The machine is displaying error E17. What can I do?’
myCyberBot asks specific questions about symptoms, suggests possible causes and displays step-by-step solutions from your service manuals.
It’s not just customers who benefit: your employees can also use myCyberBot to access knowledge more quickly:
Example:
‘What special design did we deliver for customer Smith in 2022 for line XY?’
myCyberBot searches project documentation and internal knowledge databases and provides a comprehensible answer – instead of someone having to spend a long time searching through folder structures.
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