How myCyberBot sorts citizens’ questions, explains forms and relieves internal teams.
Whether you are a local authority, state agency or public institution, every day you receive countless enquiries about applications, deadlines, responsibilities and forms. myCyberBot becomes your digital service desk – on your website, citizen portal or intranet.
Citizens can find the right information more quickly – without having to search through pages of PDF files:
Example:
“I’m new to the city – where do I need to register and what documents do I need?”
myCyberBot explains the registration address, deadlines, required documents (e.g. ID, confirmation of residence) and links directly to the online appointment or form.
Instead of leaving citizens to struggle with complex forms on their own, myCyberBot guides them through the process – without providing legal advice or making decisions:
Example:
“I would like to apply for housing benefit – where can I find the application form and what do I need to enter there?”
myCyberBot shows the way to the relevant online service, explains the fields in generally understandable language and clearly points out that a binding check can only be carried out by the responsible authority.
Many enquiries revolve around “How long does it take…?” or “Who is responsible?”. myCyberBot provides guidance:
Example:
“I applied for a resident parking permit three weeks ago – what is the next step?”
myCyberBot explains the standard process, specifies typical processing times and shows where the current status can be tracked or how to get in touch.
Companies, associations and other institutions often require different information than private individuals:
Example:
“We would like to organise a street festival – what permits do we need and where do we apply?”
myCyberBot explains the basic steps, refers to the correct office/department and links to forms and information sheets.
myCyberBot supports administration not only externally, but also internally:
Example:
“How do I correctly book a business trip and where can I find the current travel expense form?”
myCyberBot explains the standard process, names the relevant departments and links to the current form on the intranet.
myCyberBot can help make information more accessible:
Example:
“I don’t really understand the text in the notice – can you explain the most important points to me?”
myCyberBot summarises the general content in simple language, but at the same time emphasises that in case of doubt, the written decision is authoritative and specific queries must be addressed to the authority.
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