How myCyberBot turns shop visitors into satisfied customers.
In online retail, speed is key: if you don’t answer questions immediately, you’ll lose customers to the next shop. myCyberBot becomes your digital sales and service employee – directly in your online shop, 24/7 and always in your tone of voice.
Customers can find the right product faster without having to filter for a long time:
Example:
‘I’m looking for hiking boots for wide feet, waterproof, under $150 – what’s suitable?’
myCyberBot suggests suitable models, briefly explains the differences and links directly to the product pages.
The classic ‘Where is my order?’ enquiries take up a huge amount of time in support. myCyberBot takes care of basic communication:
Example:
‘My order #12345 hasn’t arrived yet – when will the parcel arrive?’
myCyberBot asks for the necessary information, explains the situation based on the status (e.g. ‘in delivery’) and outlines the next steps.
Instead of generic ‘You may also like’ boxes, myCyberBot offers genuine, dialogue-based recommendations:
Example:
‘I have a smartphone in my shopping basket – do I need anything else?’
myCyberBot recommends items such as a case, screen protector or charger, briefly explains their benefits and links directly to the products.
Many questions come up again and again – the bot answers them immediately:
Example:
‘Can I pay with Klarna and how does purchase on account work?’
myCyberBot explains the available payment methods, the most important steps and refers to the relevant information page in the shop.
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